Quality and Innovation



Enabling Your Vision

Enabling Your Vision

Quality and Innovation Certificate

The EIF International Certificate in Quality and Innovation provides a comprehensive exploration of quality concepts and their practical application, with a focus on agile principles in banking. Emphasizing a positive approach to change, participants gain expertise to strategically contribute to quality enhancement and innovation initiatives. The course covers critical analysis for effective customer journey mapping, root cause analysis for complaint resolution, strategic business process management, innovative process improvement, and data-driven continuous quality enhancement.

The EIF International Certificate in Quality and Innovation is suitable for:

  • Quality Analyst
  • Quality Manager
  • Customer Experience Managers
  • IT Manager
  • Operations
  • Managers

After completion of the certification, the learner should be able to:

  • Critically analyze and synthesize diverse information to map and enhance the customer journey effectively.
  • Apply root cause analysis techniques proficiently to manage and resolve complaints, fostering effective problem-solving skills.
  • Demonstrate a comprehensive understanding of business process management principles for strategic application in organizational contexts.
  • Evaluate and propose innovative improvements through business process re-engineering, lean principles, and design thinking essentials.
  • Utilize data analytics techniques across various methodologies to inform and drive continuous quality improvement in diverse organizational settings.




 Level 1
Entry RequirementNone
  • Customer Journey Mapping
  • RCA and Complaint Management
  • Basics of Business Process Management
  • Business Process Re-Engineering
  • Lean Six Sigma
  • Seven Tools of Quality
  • Agile 101
  • Design Thinking Essentials
  • Lean Principles
  • Data Analytics for Quality Improvement
ExamTwo-hour exam consisting of 50 multiple- choice questions. Passing percentage is 60%



Professionals who have earned their certification in quality and innovation are better equipped with the specific knowledge and abilities needed to promote an innovative and quality-conscious culture inside their organizations. Through this methodical training, participants will acquire the skills and strategies required to increase the quality of their output, optimize workflows, and promote ongoing development.

By putting in place quality management systems, creating best practices, and encouraging innovation at all organizational levels, certified quality and innovation experts significantly contribute to the advancement of organizational excellence. They are proficient in quality management approaches like Lean, Six Sigma, and Total Quality Management (TQM), and they know how to use these frameworks to accomplish company goals.

Furthermore, certification programs in Quality and Innovation provide a strong emphasis on the value of innovation, teamwork, and strategic thinking. In order to promote business growth and competitiveness, certified individuals are educated to recognize opportunities for innovation, create creative solutions, and carry out change efforts.

The Quality and Innovation certification emphasizes leadership and change management abilities in addition to technical proficiency. Professionals with certifications acquire the skills necessary to effectively manage organizational change, cultivate a culture of continuous improvement, and lead cross-functional teams.

All things considered, the Quality and Innovation certification gives professionals the knowledge and abilities they need to spearhead quality and innovation efforts, enabling them to thrive in the quickly evolving corporate world of today. The long-term viability and profitability of their companies are enhanced by certified experts through the promotion of an innovative and high-quality culture.

Become Certified in Quality and Innovation

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    Emirates Institute of Finance