After completion of the certification, the learner should be able to:

• Apply active listening for effective customer responses, demonstrating proficiency in English expressions and vocabulary.
• Master courteous phone etiquette, using active listening for positive client interactions.
• Construct concise, well-organized emails with appropriate language and tone for clear communication and desired outcomes.
• Develop conflict resolution strategies with active listening, empathy, and assertive communication for positive professional relationships.
• Analyze and use nonverbal cues to enhance interactions and convey messages accurately in professional settings.
• Master business writing fundamentals for clear, concise, and professionally formatted documents.
• Construct persuasive business proposals for effective communication and increased business opportunities.
• Communicate clearly and persuasively through well-structured business reports, employing appropriate language and data presentation techniques.
• Deliver effective business presentations, incorporating engaging visuals, confident verbal communication, and interactive elements to achieve intended objectives in various professional settings.

The certificate is delivered in two parts. Level 1 focusses on elevating Business English skills and Level 2 focusses on using Business English skills to communicate more effectively through various tasks.

	Level 1	Level 2
Entry Requirement	CEFR A2 or Above (Entry exam giving CEFR level for English proficiency)	Successfully Pass Level 1 or CEFR B2 (Entry exam giving CEFR level for English proficiency)
Syllabus	English for Customer Service Professional Phone Etiquette Effective Email Writing Communication and Conflict Management Nonverbal Communication	Foundations of Business Writing Writing Professional Proposals Writing Business Reports Business Meetings and Presentation Skills Delivering Presentations and Review Industry Connect/Workshop
Exam	Task-based Assessments	Task-based Assessments

Acquiring certification in Business English equips individuals with the necessary language proficiency and communication skills to thrive in international business environments. With Business English certification, professionals become adept at effectively communicating ideas, negotiating deals, and building relationships with clients and stakeholders from diverse cultural backgrounds.

Comprehensive instruction in key corporate communication skills, such as writing, speaking, listening, and reading comprehension, is offered by business English certification programs. Participants gain the ability to effectively communicate ideas in a corporate setting by learning how to write clear, accurate, and convincing emails, reports, and presentations.

Furthermore, the Business English certification places a strong emphasis on intercultural competency and cross-cultural communication, enabling candidates to negotiate cultural differences and modify their communication style for a range of audiences. Professionals with certifications gain cultural sensitivity and awareness, which helps them connect with people, create trust, and create profitable international business partnerships.

In conclusion, those who earn a certification in business English improve their employability and prospects for job progression, giving them a competitive edge in the global marketplace. They develop into proficient communicators, cultural ambassadors, and important assets for businesses looking to grow globally and prosper in the globalized corporate environment of today.