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EIF Training Programs

EIF TRAINING PROGRAMS

INTRODUCTION

The Emirates Institute of Finance (EIF) was founded in 1983. As a leading training center in the MENA and GCC regions, it offers world-class training and allied services in the critical areas of banking and finance. Based in the UAE, EIF has three education and training services campuses in Sharjah, Abu Dhabi, and Dubai. The Institute has made substantial contributions to the careers of thousands of students and working professionals in the financial services sector. EIF is also a strong supporter of Emiratization and has launched various initiatives that have greatly helped promote Emiratis’ careers. All academic programs offered by Ethraa are accredited by the Commission for Academic Accreditation (CAA), Ministry of Higher Education and Scientific Research. Students who have completed these programs have found productive employment at various levels in banks and financial institutions in the UAE and worldwide.

“The Emirates Institute of Finance plays a great role in supporting and qualifying national cadres, as well as the importance of its initiatives to promoting innovation and developing UAE’s financial sector.”
Sheikh Mansour bin Zayed Al Nahyan, Deputy Prime Minister, Minister of the Presidential Court and Chairman of the Board of Directors of the Central Bank of the UAE

“The Emirates Institute of Finance seeks to play a leading and effective role in the Emiratisation agenda.”
Khaled Balama, Chairman of the Board of the Emirates Institute of Finance

“The institute is inspired by the vision of our wise leadership to develop Emirati talent and raise their readiness to meet the needs of the future. It supports the Emiratisation file, a priority within the strategy of the Central Bank that launched the resource empowerment initiative.”
Noura Alblooshi, General Manager of EIF

INTERNATIONAL CERTIFICATIONS

The Emirates Institute of Finance (EIF) offers a range of internationally accredited financial services certifications that can help professionals advance their careers.

The EIF learning pathways are now internationally accredited by the Chartered Banker Institute (CBI), UK. CBI is the UK’s largest bankers institute with over 30,000 members in different parts of the world. This means that upon successful completion of an EIF learning pathway, professionals will be awarded a joint international certification by EIF and CBI.

ABOUT EIF INTERNATIONAL CERTIFICATIONS

The EIF learning pathways are now internationally accredited. The successful learners will be awarded a joint international certification by EIF and Chartered Banker Institute, UK. Chartered Banker Institute (CBI), established in 1875, was awarded the Royal Charter in 1975. CBI is the UK’s largest Bankers Institute with over 30,000 members in different parts of the world.

THE EIF CERTIFICATION FRAMEWORK DURATION

  • The learning pathway is designed over a period of 1 – 2
  • The successful learners will be awarded a joint certificate by EIF and CBI after the final

ASSESSMENT

  • There will be formative and summative assessments during each learning
  • Completion of all the courses is mandatory to qualify for
  • Summative assessment will be an objective online assessment conducted 4 times in a year covering all the topics covered in the learning
  • The pass percentage for successful completion of the international certification is 60%.

PROGRAM INVESTMENT

  • As these programs are part of the EIF Annual Training Plan (ATP), there will not be any additional training
  • However, an assessment and certification fee of AED 1,750 + VAT per person will apply for candidates appearing for the certification.

TARGET AUDIENCE

  • The learning pathway is targeted at an intermediate to advanced level focused on creating a working knowledge of the
  • The ideal target audience is individual contributors with few years experience and/or new graduates being groomed for functional
  • Existing experienced employees in the domain looking forward to updating their skills and getting certified can also join the

RECOGNITION OF PRIOR LEARNING

Learners who have attended the courses in the pathway at EIF in 2020, 2021, and 2022 can be exempt from attending these courses upon producing certificate of attendance

CREATING BUSINESS IMPACT FROM PATHWAY: SUGGESTIONS

1. Job placement in respective domain while undertaking the learning journey: To ensure effective learning which translates to business impact, it is important that the learner is placed in some domain while undergoing the learning journey.

2. Line manager involvement: Debriefing sessions: As the topics are highly technical in nature and involve practical aspects, the learning effectiveness is optimal when the line manager gets involved in the learning. It is suggested that post each topic there is a one on one debriefing session.

INTERNATIONAL CERTIFICATIONS

EIF CERTIFICATIONS
  • Certificate in Financial Technology
  • Certificate in Risk Management
  • Certificate in Compliance
  • Certificate in Data Analytics
  • Certificate in Fraud Management
  • Certificate in Treasury Management
  • Certificate in Trade Finance
  • Certificate in Quality and Innovation
  • Certificate in Islamic Retail Banking
  • Certificate in Internal Audit
  • Certificate in Wealth Management
  • Certificate in Corporate Relationship Management
  • Certificate in Credit Analysis
  • Certificate in Business Communication
FINTECH CERTIFICATIONS
  • EIF-PwC Certificate in Blockchain
  • EIF-PwC Certificate in Fintech
  • EIF-PwC Certificate in Data Analytics
COMPLIANCE CERTIFICATIONS
  • Certificate in Anti-Money Laundering Specialist
  • Certificate in Global Sanctions Specialist
CISI CERTIFICATIONS
  • Certificate in Risk in Financial Services
  • Chartered Financial Analyst (CFA Certification)
OTHER CERTIFICATIONS
  • Certified Islamic banker
  • Lean Six Sigma Greenbelt Certification
  • Green/Sustainable Finance Certificate
  • Certificate in Climate Risk
  • CIPD Level 3 Certificate
  • CIPD Level 5 Associate Diploma in People Management
  • CIPD Level 5 Associate Diploma in Organizational Learning & Development
  • CIPD Level 7 Diploma in Strategic People Management

EIF INTERNATIONAL CERTIFICATE IN FINTECH (EICF)

Related roles: Officials working in the areas of digital transformation, business strategy, process improvement and from relevant business domains.

Upon completion of the learning pathway, the learners should be able to:

  • Understand the dynamics of digital transformation in the financial services sector.
  • Understand the challenges and opportunities emanating from the fintech space.
  • Explore the use cases of blockchain in banking.
  • Explore how technologies like AI, ML, Cloud, IoT, RPA etc. can be used in the banking sector.
  • Understand the role of data protection and security.
LEARNING PATHWAYS: FINTECH DETAILS
Fintech 101 Class, VILT, & E-Learning
Cybersecurity Essentials for All Class & VILT
Open Banking and API Class & VILT
Blockchain 101 Class & VILT
AI & Machine Learning 101 Class & VILT
Cloud Applications 101 Class & VILT
Robotic Process Automation Class & VILT
Payment Tech Class & VILT
IoT Applications in Financial Sector Class & VILT
Assessment & Certification Final Stage

EIF INTERNATIONAL CERTIFICATE IN RISK MANAGEMENT (EICRM)

Related Roles: Officials currently working in different areas of risk management and people who are looking to explore a career in the risk management domain.

Upon completion of the learning pathway, the learners should be able to:

  • Understand the various risks faced by the bank and the risk management process.
  • Identify, quantify, manage, monitor various risks like credit, market, operational, liquidity and other risks.
  • Analyze the regulatory guidelines on capital and understand risk-based pricing.
  • Understand the importance of enterprise level risk management.
LEARNING PATHWAYS: RISK MANAGEMENT DETAILS
Risk Management in Banks Class & VILT
Fraud Prevention & Detection Masterclass Class & VILT
Operational Risk Management Class, VILT, & E-Learning
Business Continuity Planning Class & VILT
Key Risk Indicators in Risk Management Class, VILT, & E-Learning
Credit Risk Management Class & VILT
Risk Adjusted Return on Capital Class, VILT, & E-Learning
IFRS – 9 for Credit Professionals Class, VILT, & E-Learning
Liquidity Risk Management Class & VILT
Market Risk Management Class & VILT
Stress Testing Masterclass Class & VILT
Enterprise Risk Management Class & VILT
Assessment & Certification Final Stage

EIF INTERNATIONAL CERTIFICATE IN COMPLIANCE (EICC)

Related Roles: MLRO, AML Manager, KYC & CDD Manager, Compliance Officer, Transaction Monitoring Officer, AML Sanctions Manager, Internal Auditor, FCC Compliance Officer or similar roles.

Upon completion of the learning pathway, the learners should be able to:

  • Understand the AML and CFT principles based on the UAE Federal Laws and Central Bank regulations.
  • Develop working knowledge in regards to the international recommendations and guidelines in the compliance domain from FATF and FSRs.
  • Identify the different types of sanctions and the sanction screening process.
  • Understand of international recommendations and guidelines relating AML /CFT/ FATCA /GDPR/CRS.
  • Understand the role of technology in combating financial crime.
LEARNING PATHWAYS: COMPLIANCE DETAILS
KYC & CDD Compliance Class & VILT
AML & CFT Laws & Regulations Class & VILT
European Union Directives E-Learning
Role of FATF & FSRBs E-Learning
Financial Intelligence Units (FIU) E-Learning
Ultimate Beneficial Ownership (UBO) E-Learning
Sanctions Monitoring Class & VILT
Transactions Monitoring Class & VILT
Trade Based Financial Crime Compliance Class & VILT
FATCA Rules & Regulations Class & VILT
Common Reporting Standards Class & VILT
GDPR Essentials Class & VILT
REGTECH Class & VILT
Effective Compliance Management Masterclass Class & VILT
Assessment & Certification Final Stage

EIF INTERNATIONAL CERTIFICATE IN DATA ANALYTICS (EICDA)

Related Roles: Analysts, Managers and others based on relevance.

Upon completion of the learning pathway, the learners should be able to:

  • Inspect, cleanse, transform and model data.
  • Discover useful information that supports decision making.
  • Present visual insights with dashboard and using charts.
  • Approach business problems analytically and analyze data to generate business insights.
  • Understand the usage of tools like Excel, Python, Power BI, Tableau Public.
LEARNING PATHWAYS: DATA ANALYTICS DETAILS
Data Consolidation & Analysis using Excel Class & VILT
Dashboard using Excel Class & VILT
Data Visualization using Power BI Class, VILT, & E-Learning
Dashboard using Tableau Public E-Learning
Statistical Analysis using Excel Class, VILT, & E-Learning
Analytics using Python Class & VILT
Introduction to Sales Analytics Class & VILT
Introduction to Fraud Analytics Class & VILT
Assessment & Certification Final Stage

EIF INTERNATIONAL CERTIFICATE IN FRAUD MANAGEMENT (EICFM)

Related Roles: Fraud Prevention and Detection Manager, Fraud Risk Monitoring Officer, Fraud Examiner, Fraud Control Unit Manager, Manager – Internal Control, Manager – Fraud Operations, Internal Auditor.

Upon completion of the learning pathway, the learners should be able to:

  • Identify and prioritize fraud risks within the organisation.
  • Understand the different types and dimensions of fraud.
  • Familiarize with the key aspects of fraud prevention and detection for internal controls.
  • Understand the importance of fraud analytics – opportunities and challenges.
  • Plan and conduct internal fraud examination.
LEARNING PATHWAYS: FRAUD MANAGEMENT PROFESSIONAL DETAILS
Introduction to Financial Crimes Class, VILT, & E-Learning
Cybersecurity Essentials for All Class & VILT
Phishing E-Learning
Swim Swap E-Learning
Malware & Ransomware E-Learning
Internal Fraud E-Learning
How Strong is my Password E-Learning
Cheque Fraud Prevention E-Learning
Identity Crime E-Learning
Credit Card Fraud Prevention E-Learning
Document Screening & Signature Verification Class & VILT
Fraud Prevention & Detection Masterclass Class & VILT
Introduction to Fraud Analytics Class & VILT
Fraud Investigation Class & VILT
Assessment & Certification Final Stage

EIF INTERNATIONAL CERTIFICATE IN TREASURY MANAGEMENT (EICTM)

Related Roles: Treasury Dealers, Treasury Mid Office, Treasury Back Office, Market Risk Management, Treasury Sales, Treasury Audit, and other related roles.

Upon completion of the learning pathway, the learners should be able to:

  • Understand the structure, role and working of the treasury function in a bank.
  • Understand the various asset classes and their application.
  • Analyze how to make profitable trading and investment decisions and manage the risk on the portfolio.
  • Apply the learnings to the actual dealing and trading environment.
LEARNING PATHWAYS: TREASURY PROFESSIONAL DETAILS
Treasury Insights for Non-Treasury Class, VILT, & E-Learning
Treasury Operations Class & VILT
Asset & Liabilities Management Primer Class & VILT
FX Primer Class, VILT, & E-Learning
DCM & Fixed Income Class, VILT, & E-Learning
Money Markets Class & VILT
Derivatives Class, VILT, & E-Learning
Technical Analysis Class & VILT
Treasury & Portfolio Bourse Game Class & VILT
Assessment & Certification Final Stage

EIF INTERNATIONAL CERTIFICATE IN TRADE FINANCE (EICTF)

Related Roles: Corporate Relationship Managers, Trade Finance Specialist, Officials in Trade Finance & Credit Department, Internal Auditors.

Upon completion of the learning pathway, the learners should be able to:

  • Understand the fundamental principles of trade finance, parties involved and their roles in traded finance.
  • Understand the INCOterms, dealing with responsibilities of buyers and sellers for the delivery of goods under sales contracts for international trade.
  • Determine how the practices articulated in UCP 600 are applied by documentary practitioners.
  • Understand of Bank Guarantees and Standby Letters of Credit and its legal frameworks.
  • Understand the various parties in the supply chain and the products offered to the clients.
  • Analyze trade based money laundering and other financial crimes.
LEARNING PATHWAYS: TRADE FINANCE PROFESSIONAL DETAILS
Trade Finance Primer Class, VILT, & E-Learning
Bank Guarantees Class, VILT, & E-Learning
INCOTerms Class, VILT, & E-Learning
Trade Finance Masterclass Class, VILT, & E-Learning
Trade Finance Documents Examination (ISBP) Masterclass Class & VILT
Supply Chain Finance Class & VILT
Trade Based Financial Crimes Class & VILT
Assessment & Certification Final Stage

EIF INTERNATIONAL CERTIFICATE IN QUALITY AND INNOVATION (EICQI)

Related Roles: Quality Analyst, Quality Manager, Customer Experience Managers, IT Manager, Operations Manager, or similar related roles.

Upon completion of the learning pathway, the learners should be able to:

  • Demonstrate working knowledge of the concept of quality and its application in the banking and financial sector.
  • Understand and apply quality management models like 5S, change management, seven tools of quality, business process reengineering and lean six sigma.
  • Demonstrate working knowledge of agile principles and how it can be applied to the banking environment.
  • Understand the innovation culture in the banking sector and how to embrace change in a positive way.
LEARNING PATHWAYS: QUALITY AND INNOVATION PROFESSIONAL DETAILS
CBUAE Consumer Protection Standards Awareness Class, VILT, & E-Learning
Customer Journey Mapping Class, VILT, & E-Learning
RCA & Complaint Management Class & VILT
Basics of Process Management Class, VILT, & E-Learning
Business Process Re-engineering Class, VILT, & E-Learning
Lean Six Sigma Class & VILT
Understanding EFQM Model (Dubai Quality Awards) Class & VILT
Agile 101 Class & VILT
Design Thinking Essentials Class & VILT
Creative Thinking & Problem Solving Class & VILT
Assessment & Certification Final Stage

EIF INTERNATIONAL CERTIFICATE IN ISLAMIC RETAIL BANKING (EICIRB)

Related Roles: Islamic Banking Professionals in Retail Banking, Operations, Sales etc.

Upon completion of the learning pathway, the learners should be able to:

  • Fundamental principles and key concepts of Islamic Banking and Finance.
  • Regulatory, Shari’ah and ethical framework for Islamic Banking and Finance Institutions.
  • Structure and mechanism of Islamic Retail Banking products and services.
  • AAOIFI Shari’ah standards for Murabaha and Ijarah.
  • Shari’ah compliance guidelines for documentation, procedure, and implementation of Islamic transactions.
LEARNING PATHWAYS: ISLAMIC RETAIL BANKING DETAILS
Introduction to Islamic Banking Class, VILT, & E-Learning
Islamic Liability Products Class, VILT, & E-Learning
Islamic Asset Products Class, VILT, & E-Learning
Card Products in Islamic Banks E-Learning
AAOIFI Shari’ah Standard on Murabaha Class & VILT
AAOIFI Shari’ah Standard on Ijarah Class & VILT
Islamic Retail Banking Products — Checklist for Shari’ah Compliance Class & VILT
Assessment & Certification Final Stage

EIF INTERNATIONAL CERTIFICATE IN INTERNAL AUDIT (EICIA)

Related Roles: Internal Auditors, Compliance Officers, all staff of Audit and Risk Departments.

Upon completion of the learning pathway, the learners should be able to:

  • Identify areas to be audited by grouping, together with end-to-end transaction and product processing cycles.
  • Prioritize auditable units and develop and implement risk-based auditing tools & techniques.
  • Create an effective AML audit / review program.
  • Identify treasury risks.
  • Review of treasury policy, operational risk controls, market risk controls and model code of conduct.
  • Review compliance with regulations and credit policy.
  • Plan and conduct internal fraud examination.
  • Understand the elements that contribute in implementing a comprehensive compliance monitoring and management system.
LEARNING PATHWAYS: INTERNAL AUDIT DETAILS
Internal Audit Class & VILT
Credit Audit Class & VILT
Treasury Audit Class & VILT
Sales Audit Class & VILT
AML Audit Class & VILT
IT Security Risk & Audit Class & VILT
Fraud Investigations Class & VILT
Effective Compliance Management Masterclass Class & VILT
Assessment & Certification Final Stage

EIF INTERNATIONAL CERTIFICATE IN WEALTH MANAGEMENT (EICWM)

Related Roles: Wealth Relationship Managers, Assistant Relationship Managers, Portfolio Managers, Private Banking, Priority Banking and other related roles.

Upon completion of the learning pathway, the learners should be able to:

  • Demonstrate working knowledge of the wealth management domain.
  • Understand holistically the nature of the client’s requirements.
  • Develop working knowledge of various asset classes like equity, fixed income, real estate, structured products etc.
  • Understand how portfolio managers create and manage a portfolio based on the risk appetite of the client and the market conditions.
  • Understand the processes and tools of managing risks of the client portfolio.
LEARNING PATHWAYS: WEALTH MANAGEMENT DETAILS
Investment Asset Classes & Vehicles Class & VILT
Industry Regulation E-Learning
Understanding Income Statement, Balance Sheet and Financial Ratios E-Learning
Financial Planning Class & VILT
Portfolio Creation & Asset Allocation Strategies Class & VILT
Equity Research Masterclass Class & VILT
ESG Investing Class & VILT
Technical Analysis Class & VILT
Behavioral Finance Class & VILT
Treasury & Portfolio Management Bourse Game Class & VILT
Assessment & Certification Final Stage

EIF INTERNATIONAL CERTIFICATE IN CORPORATE RELATIONSHIP MANAGEMENT (EICCRM)

Related Roles: Relationship Manager, Assistant Relationship Manager, or similar client facing roles in Corporate and Business Banking.

Upon completion of the learning pathway, the learners should be able to:

  • Understand how to acquire, sustain, and offer the correct products to the corporate clients for all their business requirements.
  • Understand the clients business to assess business opportunities and risks.
  • Develop knowledge of sound credit proposals for approvals.
  • Know the compliance aspects regarding fraud and red flags to monitor and prevent losses.
  • Understand and analyze financial statements to know the financial strength of companies.
  • Acquire the skill of powerful negotiation, cross and upselling to increase the wallet share of the bank.
LEARNING PATHWAYS: CORPORATE RELATIONSHIP MANAGEMENT DETAILS
Identifying Business Opportunities from Financial Statements Class & VILT
Understanding Income Statement, Balance Sheet, and Financial Ratios E-Learning
Trade Finance Primer (Optional) Class, VILT, & E-Learning
Treasury Solutions for Relationship Managers Class & VILT
Cash Management and Transaction Banking Class & VILT
Art of Cross Selling Class, VILT, & E-Learning
Negotiation Skills Class & VILT
Fraud & AML Red Flags for Relationship Managers Class & VILT
Risk Adjusted Return on Capital — RAROC Class, VILT, & E-Learning
Supply Chain Finance Class & VILT
Assessment & Certification Final Stage

EIF INTERNATIONAL CERTIFICATE IN CREDIT ANALYSIS (EICCA)

Related Roles: Credit Analyst, Credit Manager, Credit Operations, Credit Monitoring, Credit Risk or similar related roles.

Upon completion of the learning pathway, the learners should be able to:

  • Develop a working knowledge of the credit management process from initiation, underwriting, monitoring and credit risk management.
  • Understand and apply the credit analysis methodologies using financial statement analysis and other techniques.
  • Prepare sound credit proposals for approvals.
  • Develop a working knowledge on the credit documentation framework and methods.
  • Understand, analyze and report credit risk as per the Basel guidelines, IFRS – 9 etc.
LEARNING PATHWAYS: CREDIT ANALYSIS DETAILS
Financial Statement Analysis Primer Class & VILT
Cashflow Statement Analysis Class & VILT
Identifying Red Flags using Financial Statement Class, VILT, & E-Learning
Early Warning Indicators for Problem Loans E-Learning
Credit Analysis using Bank Statement Class & VILT
Credit Appraisal Methods Class & VILT
Credit Documentation Class & VILT
Credit Risk Management Class & VILT
IFRS-9 for Credit Professionals Class, VILT, & E-Learning
Assessment & Certification Final Stage

EIF INTERNATIONAL CERTIFICATE IN BUSINESS COMMUNICATION (EICEC)

Program Description: This program consists of three levels: Phase 1, Phase 2 and Business Communication. Phase 1 and Phase 2 focus on improving learners’ English language skills, while the Business Communication level aims to improve learners’ general professional correspondence abilities. All three levels employ a task-based learning approach, where learners learn by doing in order to complete real-world tasks they might encounter at work. The level of learners would be decided on the basis of initial Pre-Assessment.

Program Objectives:

  • Formulate written and spoken sentences that reflect accurate syntax, grammar and mechanics (i.e. word order, verb forms, and punctuation).
  • Compose clear and complete professional subject matter, including emails, proposals and/or presentations.
  • Use target terminology when speaking and presenting in a clear and courteous manner.
LEARNING PATHWAYS: BUSINESS COMMUNICATION
PHASE 1: ENGLISH PATHWAY DETAILS
Pre-Assessment Pre-Assessment
Active Listening Class & VILT
Modal Verbs Class & VILT
Cause & Effect Class & VILT
Tone of Voice Class & VILT
Clarifying & Summarizing Class & VILT
PHASE 2: ENGLISH PATHWAY DETAILS
Proposal Writing Class & VILT
Modal Verbs Class & VILT
Persuasive Writing Class & VILT
Polite Disagreement Class & VILT
Persuasive Speaking Class & VILT
PHASE 3: BUSINESS COMMUNICATION DETAILS
Business Meeting Agendas Class & VILT
Giving & Receiving Feedback Class & VILT
Business Meeting Etiquette Class & VILT
Creating Presentations Class & VILT
Delivering Presentations Class & VILT

OTHER PROFESSIONAL CERTIFICATIONS

FINTECH CERTIFICATIONS
Certifications in Financial Technology or Fintech in collaboration with PricewaterhouseCoopers International Limited (PwC)

BLOCKCHAIN CERTIFICATE

EIF-PWC CERTIFICATE IN BLOCKCHAIN

Blockchain technology is creating disruptive changes in the financial services industry. The use cases of Blockchain in the financial services industry include areas like KYC, Compliance, Trade Finance, Investment Banking and much more. EIF has partnered with PWC Academy, a global leader in fintech consulting, research and practice to deliver the joint certificate program for the learners in UAE.

The learners will develop understanding about the Blockchain technology and its use cases in various domains, thus making them well equipped for future roles.

The successful participants will be awarded the Certificate in Blockchain jointly by PWC & EIF, after an intensive coursework which includes pre-course reading, classroom sessions, post course case study and final examination.

The investment in the program is AED 7500/per person which includes training, materials and registration costs for the exam.

FINANCIAL TECHNOLOGY (FINTECH) CERTIFICATE

EIF-PWC CERTIFICATE IN FINTECH

Financial Technology (FinTech) has disrupted the financial services industry across all levels. The scope and application of fintech includes almost all key areas of banking and financial services industry.

EIF has partnered with PWC Academy, a global leader in fintech consulting, research and practice to deliver the joint certificate program for the learners in UAE. This certificate program delivered by the experts would discuss the Fintech applications, fintech ecosystem, key technologies driving the change and fintech strategies in their organizations.

The successful participants will be awarded the Certificate in Fintech jointly by PWC & EIF, after an intensive coursework which includes pre-course reading, classroom sessions, post course case study and final examination. The investment in the program is AED 7500/per person which includes training, materials & registration costs for the exam.

DATA ANALYTICS CERTIFICATE

EIF-PWC CERTIFICATE IN DATA ANALYTICS

Data is the most important resource in the world. It is perceived as the ‘new oil. Data analytics is emerging as the most trending buzzword in the corporate world given its impact on making effective decisions.

This certificate program will discuss how data analytics can be used for effective decision-making. The participants will learn through hands-on approach how to prepare data, analyze and use it for descriptive, and predictive analytics.

The successful participants will be awarded the Certificate in Data Analytics jointly by PWC & EIF, after an intensive coursework which includes pre-course reading, classroom sessions, post course case study and final examination. The investment in the program is AED 7500 + VAT / per person which includes training, materials and registration costs for the exam.

PROGRAM METHODOLOGY

  • Pre-Course Reading: 1 Week
  • Classroom Training: 2 Days
  • Post-Program Case Study Work: 2 Weeks
  • Final Assessment: The successful learner would receive the certificate jointly from EIF and PwC.

COMPLIANCE CERTIFICATIONS
Anti-Money Laundering (AML) Certification in collaboration with ACAMS, USA

CERTIFIED ANTI-MONEY LAUNDERING SPECIALIST (CAMS)

OVERVIEW

In 2001, ACAMS set out with the mission to establish an international standard for testing the knowledge of those entrusted with the detection and prevention of money laundering.

Since its inception, CAMS has become the gold standard in AML certifications and the preparation process strengthens core capacity to combat financial crime and protect the institutions from AML.

  • Risks and Methods of Money Laundering and Terrorism Financing
  • Money Laundering and Terrorism Financing Methods
  • Recognition of Risks Compliance Standards for Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CT)
  • International Regional AML Compliance Program
  • AML / CFT Compliance Program Design in Different Industry Settings
  • Maintenance of an Effective AML / CFT Compliance Program
  • Conducting or Supporting the Investigation Process SAR and STR Filing
  • Assistance of Institutional Investigations
  • Assistance of Legal and Government Inquiries Domestically and Internationally

TARGETED AUDIENCE

Anti-Money Laundering Officers, Compliance Officers, Government Regulators, Enforcement/Intelligence Agents, Internal & External Auditors, Intelligence Officers, Risk Management Specialists, Attorneys and Certified Public Accountants, Investment Advisors, Real Estate Compliance Specialists, and Consultants.


PREREQUISITES: 2 years’ experience related to Anti Money Laundering/compliance area

METHODOLOGY: Interactive program based on lectures, extensive use of case studies, class work, exercises, progress assessment, final exam

DURATION:15 hours training. 6:00 pm – 9:00 pm. Once a week

INVESTMENT:AED 7500 + VAT / per person (includes training, 1 year membership with CAMS, exam registration & mock exam)

CERTIFIED GLOBAL SANCTIONS SPECIALIST (CGSS)

OVERVIEW

The Certified Global Sanctions Specialist (CGSS) certification is the global program for equipping professionals with the tools they need to understand and interpret changing sanctions regimes. The CGSS certification is the culmination of five years of research and development on international sanctions compliance. The program equips professionals with the tools they need to understand and interpret changing sanctions regimes. CGSS is best suited for mid-to senior-level professionals, in the following areas:
  • Sanctions Compliance
  • Economic Sanctions
  • Financial Sanctions
  • Sanctions Screening
  • AMLICTE
  • AML Sanctions
  • Regulatory Compliance
  • Risk Management
  • Legal Counsel
  • Embargo
  • Compliance Technology

METHODOLOGY: Interactive program based on lectures, extensive use of case studies, class work, exercises, progress assessment, and final exam.

INVESTMENT: AED 7,500 + VAT (includes training, 1 year membership with CAMS, exam registration, and mock exam)

CISI CERTIFICATIONS
Certifications in collaboration with Chartered Institute for Securities & Investment Qualifications.

CISI — RISK IN FINANCIAL SERVICES

OVERVIEW

The Chartered Institute for Securities & Investment (CISI) is the largest and most widely respected professional body for those who work in the securities and investment industry in the UK and in a growing number of financial centers globally. By providing 8 professional qualifications, it will ensure that practitioners in the financial services industry attain the competence they need.

TARGET AUDIENCE

SCA regulations for Brokers, AML/Compliance Team, Investors, Risk Management officers, etc.

INVESTMENT

Based on qualification

QUALIFICATIONS

  • Level 3: International Introduction to Investment
  • Level 3: UAE Financial Rules and Regulations
  • Level 3: Securities
  • Level 3: Operational Risk in Financial Services
  • Level 3: Risk in Financial Services
  • Level 3: Global Financial Compliance
  • Level 3: Fundamentals of Financial Services
  • Level 3: Islamic Finance Qualification (IFQ)
  • Level 3: International Certificate in Wealth and Investment Management (ICWIM)

CHARTERED FINANCIAL ANALYST (CFA) — LEVEL 1
Send us an email, for more details about this certification.

ISLAMIC BANKING CERTIFICATION
A certification in collaboration with Accounting and Auditing Organization for Islamic Financial Institutions (AAOIFI)

CERTIFIED ISLAMIC BANKER

OVERVIEW

Islamic banking and finance has witnessed phenomenal growth during the last decade with the UAE developing into a global hub of Shari’ ah compliant economy and finance.

As the number of financial institutions offering Islamic products is increasing, there is a pressing need for qualified professionals with in-depth knowledge of Islamic banking transactions and products who can meet the requirements of this growing Islamic finance market.

The program ‘Certified Islamic Banker’ aims to develop qualified personnel with strong knowledge of Shariah standards, Islamic banking products and operations as well Islamic financial market operations amongst employees across all functional areas to avoid any non-compliance issues.

PROGRAM INVESTMENT: AED 7,500 + VAT person including training, exam fees and certification

LEARNING OUTCOMES

  • Key guiding principles of Islamic banking and finance
  • Islamic banking VS conventional banking: Main differences in fund management and operations
  • Regulatory and Shari’ah framework for Islamic banking and finance institutions
  • Overview of the AAOIFI Shariah Standards for most used transactions
  • Types and structure of Islamic banking products; Liability products, Asset products, corporate banking products; Investment products
  • Islamic financial market operations; Islamic stocks, Sukuk* Takaful products

MODULES

  • Module 1: Islamic banking concepts and operations; AAOIFI Shari’ah Standards for most used transactions
  • Module 2: Islamic Liability Products and Card Operations
  • Module 3: Islamic Asset Products
  • Module 4: Islamic Corporate/Business and Trade Financing, and Working Capital Financing
  • Module 5: Islamic Financial Markets and Takaful Operations

LEAN SIX SIGMA GREEN BELT CERTIFICATION
A certification collaboration with the International Quality Federation, United States of America.

GREEN BELT — LEAN SIX SIGMA CERTIFIED

OVERVIEW

Green Belts play a very important role in any six sigma project. This certification has been developed to equip the participants with the skills/ competency expected from a green belt. The certification focuses on the basic tools and techniques of the DMAIC (Define, Measure, Analyze, Improve and Control) methodology and how they can be implemented in banking. The program is custom designed for bankers and looks at real life examples of how six sigma can be implemented in the banking/financial sphere.

TARGET AUDIENCE

Process managers, Project leaders, Operations Managers

PROGRAM INVESTMENT: AED 7,000 + VAT/person

COURSE CONTENT

DEFINE PHASE

  • The Basics of Six Sigma
  • Six Sigma Fundamentals
  • Selecting Lean Six Sigma Projects
  • The Lean Enterprise

MEASURE PHASE

  • Process Definition
  • Six Sigma Statistics
  • Measurement System Analysis
  • Process Capability

ANALYZE PHASE

  • Patterns of Variation
  • Inferential Statistics
  • Hypothesis Testing
  • Hypothesis Testing with Normal & Non-Normal Data

IMPROVE PHASE

  • Simple Linear Regression
  • Multiple Regression Analysis

CONTROL PHASE

  • Statistical Process Control (SPC)
  • Six Sigma Control Plans

OTHER INFORMATION

Upon completion of the program, the participants will be required to pass the IQF exam which is administered online. Participants will also be encouraged to lead and complete one project within 1 year of course completion, coaching for which will be provided by EIF faculty.

PREREQUISITES: A basic understanding of quality or Lean Six Sigma training from EIF

METHOD OF DELIVERY: Interactive program based on lectures and case studies.

DURATION: 60 hours

GREEN & SUSTAINABLE FINANCE CERTIFICATION
A certification collaboration with Chartered Banker.

CERTIFICATE IN GREEN AND SUSTAINABLE FINANCE

ABOUT THE PROGRAM

This certification is focused at developing the learner’s knowledge, understanding and skills relating to green and sustainable finance by providing an overview of, and introduction to, the underpinning science, principles, and practice of the field. It aims to increase the learner’s knowledge and understanding of the range of green and sustainable products and services in the banking, investment, and insurance sectors supporting the transition to a low-carbon world.

CERTIFICATION OBJECTIVES

  • Explain what is meant by ‘green’ and ‘sustainable finance, and the ways in which the finance sector can support the transition to a sustainable, low carbon economy.
  • Explain the role of a range of key players and policy and regulatory frameworks in building and supporting a sustainable financial system
  • Explain the importance of monitoring, measuring, and reporting the flow of investment to support the transition to a sustainable, low-carbon world.
  • Examine the nature and importance of key climate related and environmental risks, and how different types of financial services activity, products and services can improve the quality and functioning of the natural environment and natural systems.
  • Describe the role of the financial service sector, in supporting the development of green and sustainable finance and the transition to a low carbon economy

OTHER INFORMATION

Mode of Delivery: Self-paced E-learning followed by a two-day Final exam preparatory training.

Program Duration: As the program is primarily self-paced E-learning, it can be completed in minimum of 3 months and a maximum of 12 months.

PROGRAM INVESTMENT: AED 6,500 + VAT/Person

CIPD CERTIFICATIONS
The following are CIPD certifications from Level 3, 5, and 7.

ABOUT CIPD CERTIFICATION

CIPD qualifications are global benchmark qualifications for HR professionals covering various areas like organizational development, Learning and development, talent management, business partnering and other strategic HR areas. This program is delivered in collaboration with a specialized partner in the domain vices in the banking, investment, and insurance sectors supporting the transition to a low-carbon world.

CIPD LEVEL 3 – CERTIFICATE IN PEOPLE PRACTICE

OVERVIEW

  • Business culture and change in context
  • Principles of analytics
  • Core behaviours for people professionals
  • Essentials of people practice

TARGET AUDIENCE: Professionals operating at entry level but with aspirations of rapid advancement to management level to increase their knowledge and ability relating to HR, L&D and business issues.

CIPD LEVEL 5 – ASSOCIATE DIPLOMA IN PEOPLE MANAGEMENT

OVERVIEW

  • Organisational performance and culture in practice
  • Professional behaviours and valuing people
  • Talent management and workforce planning
  • Leadership and management development
  • Evidence-based practice
  • Employment relationship management
  • Reward for performance and contribution

TARGET AUDIENCE: For those operating at management or at a level higher in people management to increase their knowledge and ability relating to people management and business issues.

CIPD LEVEL 5 – ASSOCIATE DIPLOMA IN ORGANISATIONAL LEARNING & DEVELOPMENT

OVERVIEW

  • Organisational performance and culture in practice
  • Professional behaviours and valuing people
  • Learning & Development design to create value
  • Facilitate personalised and performance focused learning
  • Evidence-based practice
  • Supporting self-directed and social learning
  • Leadership and management development

TARGET AUDIENCE: For L&D Professionals operating at a management or higher level to increase their knowledge and ability in learning and development and how the function relates to business issues.

CIPD LEVEL 7 – DIPLOMA IN STRATEGIC PEOPLE MANAGEMENT

OVERVIEW

  • Work and Working Lives in a Changing Business Environment
  • People Management and Development Strategies and Performance
  • Personal Effectiveness, Ethics & Business Acumen

Business Research in People Practice (involves a research project):

  • Strategic Employment Relations
  • Strategic Reward Management
  • Resourcing and Talent Management to Sustain Success
  • Well-being at Work

TARGET AUDIENCE: Experienced practitioners, operating at or about to advance to strategic level in either people management or development. For those who wish to extend their skills, shape strategy, policy and people practice.

ADDITIONAL INFORMATION

  • Assessments: All 3 qualifications are assessed by written assignment, there are no exams.
  • Cost of Program:
    • Level 3: AED 17,000 + VAT
    • Level 5: AED 23,000 + VAT
    • Level 7: AED 34,000 + VAT
  • Payment Terms: Payment must be made within 1 month of the course start date.
  • Delivery Method: Virtual Instructor Lead Training on Zoom.

RETAIL BANKER CERTIFICATION
To achieve the Certified Retail Banker qualification, it is required to complete all three awards mentioned below. However, they can be taken individually as well.

CERTIFIED RETAIL BANKER

OVERVIEW

The “Level 5 Award in Certified Retail Banker” involves the knowledge, skills, and competencies of three National Qualification Awards:

  • Award in Retail Banking Customer Service
  • Award in Retail Banking Operations
  • Award in Retail Banking Sales

Learners will be required to complete the three awards to achieve the Certified Retail Banker qualification. However, they can also choose to take the qualifications individually.

All the awards have been designed, developed, and verified by RNDC and sub committees of industry experts, and have been approved by the National Qualifications Authority.

ADDITIONAL INFORMATION

  • Targeted Audience:
    • Individuals aspiring to work in a retail bank environment within the sales, service and operations departments.
    • Employees with up to 5 years work experience in the retail bank environment within the sales, service and operations departments, who are looking forward to enriching their skills.
  • Duration:
    • Program start date: (7 weeks) including classroom sessions & assessments
    • No. of Classroom sessions – 15 days
    • No. of Assessment sessions – 7 days (Assessment time may vary for each module. For some modules assessment time could be 1 – 2 hrs only).
  • Prerequisites:
    • Working knowledge of English Language to meet the requirements of the Award.
    • Diploma or Bachelor’s Degree holders. or individuals with 3 years of banking experience.
  • Method of Delivery:
    • Exclusive delivery and assessment methods have been adopted to measure the learning outcomes and performance criteria.
    • Job shadowing, guest speakers, professional discussions, assignments, projects and portfolio development are allocated in notional hours.

LEADERSHIP DEVELOPMENT PROGRAM

The Leadership Development Program (LDP) is a nine-month program that aims to develop the next generation of leaders in the UAE. The program is jointly organized by the Emirates Institute of Finance (EIF) and the Harvard Kennedy School.

The program is open to Emirati nationals who are mid-career professionals with at least five years of work experience. The program covers a wide range of topics, including strategic leadership, change management, and financial management.

The program includes both classroom instruction and hands-on training. Participants will have the opportunity to work on real-world projects with leading organizations. The program will also provide participants with networking opportunities with industry leaders.

The LDP is a highly competitive program. Only 50 participants will be selected to participate. The program is fully funded by EIF.

EIF Acting General Manager Remarks

FROM THE ACTING GENERAL MANAGER’S DESK

In a crowded market marred by a variety of challenges and changes in business competition, organizations in the banking and finance industry must learn to effectively invest in leadership training and development to gain and maintain a competitive advantage as well as to facilitate business survival and ongoing success.

In collaboration with Saïd Business School, University of Oxford the prestigious business university in the United Kingdom, Emirates Institute for Finance (EIF) offers an intensive Leadership Development Programme (LDP) that is designed to train outstanding leaders and managers in the banking and financial services industry through the development of personal leadership and professional skills.

After successfully running this programme last year, this year EIF is selecting another 25 senior and executive level UAE nationals from financial industry instead of banking to attend training sessions at Oxford university through its distinguished Leadership Development Programme. We have structured the programme along three overarching themes that are fundamental to effective strategic leadership: mind of the strategist, leading self and others, and industry disruption.

We encourage all leaders in the UAE to participate and all financial institutions to nominate qualified middle to senior level management to benefit from this world-class programme that realizes sustainable growth, inspires effective leadership and instils professional development.


Acting General Manager – EIF Noura Alblooshi

Programme Director Remarks

In a time of turbulent change, organizations need to invest in their potential leaders to sustain competitive advantage. The leadership Development Programme (LDP) organized by one of the prestigious business schools in the UK Saïd Business School, University of Oxford is the one that we believe will facilitate the needed development.

For the first time EIF is committed to partner with Saïd Business School, University of Oxford, to grow and develop Banking Industry leaders in the Emirates by immersing them in a custom- designed residential programme in Oxford.

To create a challenging, relevant and impactful curriculum, we have designed an 8-day programme outline addressing themes such as disruption, change, and strategic thinking.

The Programme is structured across three overarching themes and draws from leading edge research. The themes are: industry disruption, a red thread that runs through the whole programme, mind of the strategist: and leading self and others.

Together, these themes constitute a holistic development experience that can help participants become well-rounded, effective leaders. The sessions are designed and delivered in a challenging, thought-provoking way that is suitable and engaging for senior leaders.

Associate Fellow Custom Executive Education, Saïd Business School, University of Oxford — Loizos Heracleous

Strategic Leadership in the Era of Disruption

EIF has partnered with Saïd Business School, University of Oxford to design a two-week executive development programme for outstanding managers from the Gulf region. The Leadership Development programme faculty team has created an impactful programme based on action-oriented experiences and participant-centered classroom discussions.

DEVELOPING WINNING STRATEGIES

The first half of the programme “Mind of the strategist in a disrupted industry”. It includes sessions that strategic competence of leaders such as strategic alignment, understanding technology disruption, and balancing competing strategic demands. It also contains sessions that are directly relevant to financial services, such as a session on platforms and ecosystems, and another on orchestrating winning performance in financial services. We also include sessions on the important themes of strategic thinking and decision-making competencies of leaders such as the session on the important themes of strategic thinking and decision-making competencies of leaders such as the session on strategy under uncertainty, and the session on effective decisions on leading self-such as building emotional resilience and leadership body language. The theme of disruption is included explicitly or implicitly in these sessions and will be a red thread across the whole programme.

DYNAMICS OF INDUSTRY DISRUPTION

The second half is labelled “How leaders deal with industry disruption”. It includes sessions that focus on important leadership competencies such as aligning operations and people with strategy, and leading change and innovation. The focus on strategic thinking initiated in the first half continues with a session on how to deal with wicked, undefined and multi-dimensional problems. We also examine applied cases of industries that are dealing with disruption such as the auto industry and the space industry.

LEADING TEAMS AND BUSINESS THROUGH DISRUPTION

Finally, we end the programme with a hands-on, theatre-based session based on the work of Shakespeare “The tempest”‘. The tempest is a metaphor for technology disruption and the change it brings to industries. This session is intended to help participants integrate a lot of the ideas they engaged with through the programme, and understand as leaders, how they can more effectively deal with disruption at the individual and organizational level. Overall, the programme aims to inoculate leadership knowledge and competencies that can help the participants become effective and well-rounded leaders and strategists.

 

Testimonials from 2020 LDP Graduates

Marwan Ali Alnaqbi
Treasury – Head of Sales & Structuring Emirates Islamic

Leadership in the Era of Disruption is one of those courses that changes your mindset and the way you think whenever you are encountering any obstacles. We have seen this year how the pandemic affected almost all organizations in the economy, those who were agile managed to survive and those who couldn`t change the way they operate suffered major economic losses. Moving towards digitalization and having a strong I.T. infrastructure have been key factors of success for the banking industry during these times. Today, we are continuously thinking of how to eliminate manual processes and shifting towards further automation.

Reem Al Banna
Chief Risk Officer – HSBC

The accelerated pace of technology change poses challenges, but also huge opportunities for those prepared to lead and help companies to build back better. Through this course, Leadership in the Era of Disruption, we discussed how to identify and capitalize on exponential market disruption. We learned tools and frameworks for diagnosing a company`s readiness to respond to disruption, as well as how to reframe our perspectives, thinking, and core assumptions.

Naji AL Qahtani
Head of Distribution RAK Bank

This programme equipped me with the knowledge and skills in leadership and provided a platform for me to advance in my career. The training emphasizes the core qualities of leadership and elevates people`s way of thinking from level to higher. Those quality improvements will enable me to expand my career to a higher level.

I definitely endorse anyone who`d like to increase their future potentials to participate & I am glad that I joined this honorable programme and I will recommend this programme to my colleagues where possible.

Saif Al Alkeem
Head of Priority Banking, Wealth Management and Liabilities – ADIB

With the movement restrictions in the beginning of the crisis, the value of our digital transformation journey was more apparent than ever and we encouraged our customers to use our state-of-the-art digital banking platform to conduct their daily banking activities. My other objective was to remain responsive to customers› changing needs and offer them some relief and support measures in line with the UAE government and Central Bank directions to ensure that our clients have the liquidity they require to continue operating in exceptional circumstances.

In addition to that, I was responsible as a leader to ensure the safety and wellbeing of my employees and help them adapt to the new operating environment while ensuring their commitment and dedication to serve our customers.


Testimonials from 2021 LDP Graduates

Najeeb Ahmed Busheri
Head of Network Distribution, UAE HSBC Bank Middle East Limited

The programme is one of a kind with a new take on learning for ‘leadership’, one of the most important roles in an organization. The biggest take away for me was the unique teaching methods on key subjects which showed the legacy and experience a world class university like Oxford has. I thank EIF for opening such doors for professionals in UAE and recommend this to all my colleagues in the industry.

Noora Taher
Senior Manager, Compliance Assurance HSBC Bank Middle East Limited

In December 2021, I was given a once-in-a-lifetime opportunity to join an esteemed team of 21 senior executives from the banking industry in the UAE to attend this leadership development course. It was an extensive two weeks course delivered by Oxford professors with proven experience in their respective fields. The programme was vital for my personal and professional development as it made me think differently and more holistically to assess different disruptions that we all face around us. Key learnings from this course were various practical leadership tools and qualities that I have gained and can apply going forward to be more successful in dealing with challenging situations. The best thing about this opportunity was the total immersion of the experience in a secluded setting to allow maximum utilization of time, resources, and particularly reflection and experience sharing with the group.


Testimonial from December 2022 LDP Graduate

Dr. Hamad Abdulla Al Mehyas
Chief Executive Officer of the National Health Daman – Insurance Company

I am thrilled to have been one of the Emirati participants in the Leadership Development Programme, provided by the Emirates Institute for Finance. As a board member of EIF, I am proud of its efforts in supporting the country’s Emiratisation strategy.

Oxford Business Alumni Network
The Oxford Business Alumni Network (OBA) is the Oxford Saïd`s official global business alumni network.

The OBA Network was launched in 1998 with the vision of building a world class business and management network, bringing together individuals who share a common interest in business and providing a network of emotionally and intellectually engaged members from Saïd Business School and Oxford`s collegiate university.

Alumni of Executive Education Programmes (of 4 days or more) are welcomed to join the OBA Network, which offers u a lifelong connection with Saïd Business School and University of Oxford. Access to OBA Directory of Members: Contact OBA Network exclusive members via the online OBA Directory. Search for professionals based on name, geographic location or company to establish new business contacts, corporate connections or networking opportunities.

High profile events in Oxford: Access exclusive tickets to high profile events in Oxford such as the Silicon Valley Comes to Oxford, the Private Equity Forum, the Business in Africa Conference and the University`s Oxford Alumni Weekend.

International Events: Access exclusive tickets to high profile events across the world held in conjunction with the Said Business School and University of Oxford such as the India Business Forum and China Business Forum. OBA Chapter membership and

Events: Become involved with the OBA chapter close to where you live or work. Our chapters span the globe and hold networking events such as dinners or debates.

Insider news from the OBA Network: Keep up to date with our monthly electronic newsletter and targeted email communications.

Discounts to additional Executive Education Open Programmes: Take advantage of a 250£ alumni discount on further Executive Education programmes.

General Programme and Logistics Information
PROGRAM DATES: DECEMBER 11 – 20, 2023

TRAVEL ARRANGEMENTS
Participants are required to make their own travel arrangements to the United Kingdom, this includes the flight, visa and travel arrangements to their accommodation, Egrove Park Accommodation. Participants are to check-in to the accommodation provided on 10th December and checkout on 21th December 2023, An additional night of accommodation can be provided if requested in advance before the start of the programme.

VENUE & ACCOMMODATION
The programme venue will be at Egrove Park which is set within 37 acres of rural parkland, 2 miles from Oxford city centre. Each participant will have their own private room and washroom.

Breakfast will be provided to the participants at the accommodation, lunch and dinner will be provided at the venue.

ADDITIONAL ACTIVITIES
The programme will also include a guided tour through Oxford campus and a special programme dinner etc amongst other activities. There will also be a graduation ceremony hosted by Saïd Business School, University of Oxford where participants are expected to wear smart business attire.

PROGRAMME INVESTMENT
The programme cost is 55,000AED + VAT per person. This amount includes a full residential board at Saïd Business School, University of Oxford in the United Kingdom. The all-inclusive rate includes cost of training, private accommodation and all meals mentioned, activities mentioned and the certification. Accommodation is for the dates mentioned in the programme. Any accommodation before or after the programme would be treated as personal expenses and is not covered in the programme. The rate also includes the Oxford Business Alumni membership for the participants.

PAYMENT TERMS
Payment is due on or before 25th November 2023. Payment must be made within 30 days of receiving the invoice from EIF. No refunds or cancellations are allowed in the programme as the seat will be immediately blocked. In case of a cancellation your company will need to find someone else to attend in replacement. Any other costs like travel, visa, personal expenses, would have to be arranged and borne by the participant or the sponsor. Application deadline is 10th November 2023.

For further information about the program, you may directly contact: sophia@eif.gov.ae.

FUTURE TECH LEADERSHIP PROGRAM

The Future Tech Leaders Program is a six-month program that aims to develop the UAE’s next generation of technology leaders. The program is jointly organized by the Emirates Institute of Finance (EIF), Oxford University’s Saïd Business School, and MIT.

The program is open to Emirati nationals who are recent graduates or have up to three years of work experience in the technology sector. The program covers a wide range of topics, including financial technology, data analytics, and artificial intelligence.

The program includes both classroom instruction and hands-on training. Participants will have the opportunity to work on real-world projects with leading technology companies. The program will also provide participants with networking opportunities with industry leaders.

The Future Tech Leaders Program is a highly competitive program. Only 100 participants will be selected to participate. The program is fully funded by EIF.

THE FUTURE TECH LEADERS PROGRAM OVERVIEW

100 – TOTAL TARGET NUMBER OF LEARNERS IN THREE STREAMS

PROJECT OBJECTIVES

  • To solve the gap of lack of qualified and skilled Emirati talent in key Tech roles in Financial services sector including Fintech domain
  • Through this highly practical industry specific program, the learners would acquire Technology and Strategic skills enhancing their employability

6 – MONTHS OF LEARNING JOURNEY

IDENTIFIED KEY ROLES

  • Data Science
  • Software Programming
  • Cybersecurity

3.2 AND ABOVE GPA

LEARNING PROFILE

  • Tech graduates from top-tier universities in the UAE with a GPA of 3.2+
  • Finance graduates with Tech aptitude from top universities in the UAE with a GPA of 3.2+

Candidates are to be selected via Technical and Aptitude based assessment

DESIGN, JOURNEY, TIMELINES & CERTIFICATION

Design Inputs

  • Highly practical and hands on Curriculum design by Oxford and MIT in consultation with EIF Learning needs analysis conducted with group of CTO, CIO from Banks and Insurance in UAE organized by UBF
  • Design inputs from Fintech leaders in UAE facilitated by CBUAE

Journey Timelines 

  • Around 6 months long intensive journeys where the candidate joins EIF full time attending the training programs, project and other events.
  • The candidate would not be attending the work at their organization during this period and would be dedicated to learning
  • The program would happen at EIF Dubai campus

Program Investment

  • The entire program cost to be funded by Emirates Institute of Finance for the selected learners
  • Limited seats around 30 per stream and would be booked on a first come basis

Certifications: Upon clearing the assessment requirements of the program, the candidate will receive the certifications from both Oxford and MIT.

LEARNING JOURNEY OVERVIEW

  • 1.5 Months for Phase 1
  • 3.5 Months for Phase 2

WORK PLACEMENT

Mode of delivery: Classroom in UAE

UNIVERSITY OF OXFORD

Main Topics:

  • Digital Disruption
  • Platforms & Ecosystems
  • Tech business models
  • Introduction to Emerging Technology
  • Data Science Overview
  • System analysis & design
  • Strategic Finance
  • Business Acumen
  • Risk & Compliance

Mode of delivery: Classroom: Oxford faculty in the UAE CERTIFICATIONS

All of the participants who attends 2x online programs:

  • Oxford AI in Fintech and Open Banking Program
  • Oxford Blockchain Strategy Program

Mode of Delivery: Self-paced Certifications + Contact Sessions

MASSACHUSETTS INSTITUTE OF TECHNOLOGY

DATA SCIENTIST

  • Statistical computing with R and Stata
  • Quantitative analysis: Statistical significance using R
  • Data structures and algorithms merices on Cloud Web Services (AWS)
  • Applied data science using Python and Tensorflow
  • Python programming for data science

SOFTWARE ENGINEER

  • Developing AI business applications
  • Developing blockchain business applications
  • Cloud and edge computing implementations of AI
  • Developing web applications with Python, JavaScript and SQL
  • Quantum computing programming
  • Creating and deploying services on metaverse

CYBERSECURITY

  • Secure programming
  • Trusted programming infrastructure
  • Design for security
  • Network security
  • Cloud security
  • Mobile systems security
  • Security of wireless networks
  • Malware and incident response
  • Forensic analysis

PHASE 2 → WORK PLACEMENT

Individual developmental mentoring by experienced technology leaders (9 x 1 hour individual sessions)

ROLE-SPECIFIC SKILLS & WORK PLACEMENT

  • COACHING
  • MENTORING

ADVANCED TRAINING PROGRAM (ATP)

The Advanced Technical Program (ATP) is a financial services certification program designed for professionals with intermediate to advanced experience in the financial services industry. The ATP syllabus covers various topics in financial services, including financial accounting

and reporting, corporate finance, financial markets and institutions, investment analysis and portfolio management, risk management, financial regulation, and Islamic finance.

The ATP is a challenging program but also a valuable credential for professionals who want to advance their careers in financial services. The ATP syllabus is a comprehensive resource for professionals who wish to learn more about financial assistance. It is a valuable tool for anyone who wants to advance their career in this dynamic and growing field.

ABOUT US
Emirates Institute for Financial (EIF), stands tall amongst its contemporaries in the field of finanacial education with a glorious legacy that spans over 39 years.

EIF offers world class training and educational programs, through its state of the art campuses in Dubai, Sharjah and Abu Dhabi and through digital platforms such as E- Learning platform insight. EIF covers the entire spectrum of the banking and financial domain and has partnerships with world class training and academic institutions across the world aimed at sharing best practices and domain expertise.

EIF has been at the forefront of Emiratization initiatives in the banking sector and has contributed immensely to the national objective of developing a truly world class talent pool. EIF has added great value to the lives of thousands of learners by helping them with accelerated career growth in banking financial services. With 33,000 learners attending various programs in 2022, EIF has earned the laurel of being amongst the largest training providers in the region.

DUBAI QUALITY AWARDEE — WINNER OF THE YEAR 2021

Institute won the Dubai Quality Appreciation Award 2021, the most prestigious Dubai Business Excellence Award constituted by Dubai Economy. The award ceremony was held virtually under the patronage of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai on June 28th, 2021. The institute winning the award in appreciation of the transformational approach it adopted to develop the skills of national cadres through the best educational systems and cooperation with the best financial and educational institutions globally.

EIF was awarded based on several criteria evaluated by the award Committee, which included Leadership, Strategy, People, Partnership and Resources, Process, Products & Services, Customer Results, People Results, Society Results, and Business Results. To win the award, organizations are required to show strong evidence of exceptional performance in innovation, leadership, and strategy.

FROM THE CHAIRMAN’S DESK

The Emirates Institute for Financial (EIF) offers an innovative model for the financial sector in the United Arab Emirates through its vital role in training and qualifying employees working in the banking and insurance sectors, with a focus on Emirati cadres, to enhance their skills and expertise to lead this strategic sector in the country.

Over the past years, the Institute has sought to build robust relations with international learning partners to provide leading training programmes and to equip trainees with the latest financial knowledge and experiences, as well as professional certificates, following international best practices.

The past years witnessed the empowerment of a large number of trainees who have been equipped with the necessary skills to keep pace with the growing digital technology through training programmes, which are being developed annually to meet the sector’s variable needs and growth.

In addition to that, the learning outcomes of the EIF’s programmes showed the trainees’ ability to understand the challenges and that they have a future vision that qualifies them to contribute to the sector’s growth, which confirms the depth of our training programmes.

H.E Khaled Mohamed Balama
Governor – Central Bank of UAE Chairman EIF

FROM THE GENERAL MANAGER’S DESK

It gives me immense pleasure in presenting the Emirates Institute of Finance [EIF] learning solutions for 2023 under the theme “Develop talent pool who are professionally qualified for the role, skilled for the job and future ready”.

On behalf of EIF, I would like to thank and appreciate the UAE’s banking and financial sector for their wholehearted, unstinted support and collaboration, which has helped us achieve significant milestones over the years. At EIF, we believe this is a testament of the farsighted vision of our leadership, coupled with our agility and commitment to develop future- ready talent in the UAE’s banking and financial sector.

Amidst the evolving business and operational landscape in the UAE and region, and the need for new skills and competencies, particularly in the financial sector, EIF has created a structured learning solutions program for 2023 which reflects the skills required for future banking and finance professionals around digital capabilities, artificial intelligence, blockchain, robotic process automation and others.

The EIF learning solutions for 2023 are focused on and aligned to the national vision of developing high quality Emirati talent pool, who are ready for the future. With a strong focus on skilling, upskilling and reskilling Emirati talent in the UAE’s financial sector, the EIF learning solutions for 2023 are in line with the ‘Projects of the 50’ initiatives to accelerate the UAE’s development path.

As part of our ‘Harnessing Human Mission’, the focus is on building a strong and robust national economy, in line with the highest international standards. As part of the initiative, 5000 new private sector jobs will be created by 2026, to enhance the diversity and growth of the banking and insurance sector and the UAE’s economic competitiveness.

With an aim to create competency-driven qualifications for jobs in the UAE’s banking and financial sector, EIF will be conducting a total of 680 sessions, which includes 373 classroom sessions and 343 virtual interactive live training [VILT] sessions. 208 sessions will be held at the Dubai campus, while 89 will be at Abu Dhabi campus and 40 sessions at Sharjah campus.

The 2023 learning plan encompasses programs in the areas of new future skills, responsible banking, advanced technology, and sustainability. All the programs have been designed in close collaboration with the industry to holistically cater to the needs and demands. We also work closely with the Central Bank of the UAE, Ministry of Human Resources and Emiratisation and other relevant stakeholders, including our partner banks and financial institutions to develop the UAE national talent in the country’s financial sector.

We would like to thank the banking and financial sector in the UAE for its collaboration and support in designing the 2023 learning solutions. On behalf of EIF, I earnestly call upon the industry to join us in this transformational journey to develop a talent pool of banking and financial experts who are agile, future-ready and upskilled to take on the emerging challenges in the evolved business landscape.

Noura Alblooshi
Acting General Manager, EIF

MISSION, VISION, & EIF VALUES

MISSION

  • To constantly provide excellent banking and financial development programs to the satisfaction of our customers.
  • To contribute effectively to Emiratization in the banking and finance sector.
  • To upgrade and disseminate specialized knowledge in the banking and finance sector.

VISION

To be a leading institution in providing world-class education and training in banking and finance at local, regional and international level.

EIF VALUES

  • Professionalism
  • Integrity
  • Team spirit
  • Accountability
  • Transparency(includi ng openness)
  • Creativity
  • Quality service
  • Lifetime learning
  • Building success
  • Embracing Globalization

OBJECTIVES

  • To raise the standard of performance of the workforce employed in the banking sector. To qualify UAE nationals for successful careers in the banking and financial sector.
  • To attract UAE nationals who are not employed in banks, train them to apply the concepts and methods of banking, thereby augmenting the existing pool of skilled nationals.

LEARNING NEEDS ANALYSIS

How We Understand the Client Needs
Multi-stage Industry Driven Learning Need Analysis

  1. Market Research & Innovation — EIF is always on the lookout for new ideas and best practices across the globe
  2. Formal LNA Begins —By April, the formal LNA process begins
  3. LNA Survey — Detailed survey at 3 levels
    • Learners
    • L&D Heads
    • Business Heads
  4. Focus Groups — Functional Focus Group Meetings with Business Heads
  5. Stakeholder Engagement
    • Technical Advisory Committee
    • L&D Committee
    • Emiratization Committee
    • Women Empowerment Committee
    • CSR Committee
PROGRAM CERTIFICATIONS MODE
01: EIF International Certificates
  • Fintech
  • Risk Management
  • Compliance
  • Data Analytics
  • Fraud Management
  • Treasury Management
  • Trade Finance
  • Quality and Innovation
  • Islamic Retail Banking
  • Internal Audit
  • Wealth Management
  • Corporate Relationship Manager
  • Credit Analysis
  • English Communication
 Class/VILT, E-Learn & Mentoring
02: Professional Certificates
  • CGSS – Certified Global Sanctions Specialist Certification
  • Certificate in Green and Sustainable Finance
  • Certificate in Climate Risk
  • CIPD – Chartered Institute of Personnel and Development Certification
03: Insight E- Learning Self paced E- Learning of around 170 courses in Banking and Finance

EIF LEARNING SOLUTIONS 2022

  • 208 Courses
  • 710 Program Schedules
  • 170 E-Learning Programs – Insight
  • 27 Professional Certificates
  • 208 VILT Classroom
  • 140 Programs in Fintech & Analytics
  • 01 Leadership Programs

HOW TO EFFECTIVELY USE THE LEARNING PLAN

The Annual Learning Plan 2022 features selection of unique courses and delivery methods tailored for the requirements of different levels of audience.

COURSE TYPES

BLENDED LEARNING PATHWAYS

EIF Blended Learning pathways are learning journeys aimed at developing a holistic understanding of different functional domains.

The pathway, which typically takes 1 – 2 quarters for completion, has a series of classroom/live sessions, Micro-learnings, E-learnings, and mentoring sessions with the subject matter experts. More details can be found in the EIF Pathways category.

FLIPPED PROGRAM

A Flipped program combines E-learning with classroom/live sessions. All the learners attending the course will acquire the basic knowledge of the topic by mandatorily attending the E-learning module before attending the classroom/live session.

This program is designed in a way that the classroom session covers the practical aspects of the course, while the basic concepts are acquired via E-learning, making learning more impactful.

VIRTUAL INTERACTIVE LIVE TRAINING (VILT)

VILT sessions are instructor-led live sessions delivered via EIF LMS where the learners can interact with the trainer on the live platform and through engagement tools. The session timings are from 9:00 AM – 1:30 PM for the VILT courses.

MICRO-LEARNING

Micro-learning courses are short focused self-paced learning courses, delivered as recorded e-learnings on EIF Insight platform. A Micro-learning course covers a very specific topic and has a course run time of around 30 minutes. The course contains course videos, learning checks and assessments.

E-LEARNING

E-learning is defined as full-fledged recorded self-paced courses which cover a topic comprehensively. The E-learning course delivered on EIF Insight platform has course videos, downloadable course materials, and assessments to gauge the learning.

The typical run time of an E-learning course is around 2 hours while the actual completion time varies from one learner to another.

SIMULATION PROGRAM

These are courses where simulated environments and activities are used for the delivery of the classes. This involves hands-on applications by the participants thus helping them to acquire the relevant practical skills for the workplace. EIF has state of the art simulation rooms for financial markets and treasury programs.

GAMIFIED COURSES

These are courses where the learning outcomes of the program will be achieved through well designed games and lectures. The participants will work together in various activities and each activity will be followed by the discussion of the learnings.

COURSE LEVELS

FOUNDATION PROGRAMS

Foundation Programs are meant for learners who are new to the topic to build conceptual building blocks on the domain. This will ensure conceptual clarity before proceeding to specialized areas.

INTERMEDIATE PROGRAMS

Intermediate Programs add to the foundation programs by adding key skill-sets to help the learner relate their learnings to the selected practical domain.

SPECIALIZATION PROGRAMS

These courses represent key technical topics within a larger domain. These are focused courses and can be attended only with relevant work experience or after completion of the prerequisites. These courses will carry an assessment at the end of the program.

PRACTITIONERS TRACK

These are advanced programs facilitated by industry experts designed for the practitioners in the area to discuss real use cases and ensure peer to peer learning.

MASTERCLASSES

These are very specialized advanced courses to be delivered by experts in the domain. These courses should be attended only after acquiring relevant conceptual knowledge of the topic based on the learning pathway and/ or relevant experience in the domain.

INSIGHT

INSIGHT E-LEARNING COURSES

  • Contemporary topics in Banking & behavioral skills
  • Full fledged courses
  • Micro-learning courses
  • Self paced learning
  • Easy to navigate
  • Downloadable certificate on course completion

COURSE COVERAGE AREAS

  • CREDIT MANAGEMENT & CORPORATE BANKING
  • FINTECH AND ANALYTICS
  • INSURANCE MANAGEMENT PROGRAMS
  • ISLAMIC BANKING
  • QUALITY MANAGEMENT
  • SALES & MARKETING
  • TREASURY AND INVESTMENTS
  • ENGLISH PROGRAM
  • HUMAN RESOURCES MANAGEMENT & LEADERSHIP PROGRAMS
  • INSURANCE- NON LIFE PROGRAMS
  • PERSONAL DEVELOPMENT, MANAGEMENT & LEADERSHIP SKILLS
  • RISK & COMPLIANCE
  • TRADE FINANCE

EIF FUTURE SKILLS FRAMEWORK

Objectives

  1. To identify the continuously evolving future skills needed for bankers in the digital first era of banking.
  2. To develop and deliver learning solutions targeted at skilling, up-skilling and re-skilling the workforce, with a focus on the Emiratization agenda
  3. To act as a platform to bring world class experts, resources, and best practices to bridge the knowledge gaps.
DIGITAL FLUENCY BUSINESS SKILLS MINDSETS SOCIAL SKILLS
AI & RPA Risk management Creativity and innovation Emotional and social intelligence
Blockchain Compliance Human centricity Communication
Data literacy Profit & Loss mindset/ Cost excellence Agility Collaboration
Data visualization and story telling Customer experience Critical thinking Working anywhere
Data driven decisioning Products and solutions Growth mindset

FUTURE SKILLS FRAMEWORK: MAJOR INITIATIVES

Based on the EIF Future Skills Framework, specific bespoke programs can be designed and delivered in collaboration with the partners to meet the specific requirements of the Banks.

FUTURE PROOF BANKER

Objective:

The pathway aims at providing knowledge and skills for bankers in the fintech and digital domain with a focus on applying technology in the banking domain.

Course Coverage Areas:

  • Fintech
  • Robotic Process Automation
  • Artificial intelligence
  • Cloud
  • Open Banking
  • Paymentech
  • Blockchain
  • Internet of Things (IoT)
  • Cybersecurity

PERSONAL DEVELOPMENT & LEADERSHIP SKILLS

HOW TO APPROACH THIS CATEGORY HUMAN CAPITAL
This category focuses on contemporary programs in various domain areas of human resources management.

MANAGEMENT & LEADERSHIP SKILLS
The courses in this category are aimed at developing promising Managers and Leaders who can lead the business in a highly disruptive business environment.

PERSONAL DEVELOPMENT
The offerings in this category covers key skills for a successful corporate professional in a highly disruptive world.

PERSONAL DEVELOPMENT

  • Stress Management (1)
  • Giving Effective Feedback (1)
  • Personal Branding (1)
  • Managing Change & Uncertainty (1)
  • Work Life Balance (1)
  • Diversity, Equality & Inclusion (1)
  • Managing Multiple Tasks, Priorities & Deadlines (1)
  • Getting Most out of your 24 Hours (1)
  • Introduction to Neuro Linguistic Program (1)
  • Basic Arabic Communication for Non Native Speakers (2)
  • Professional Email Correspondence (1)
  • Mindfulness 101 (1)
  • Art of Networking (1)
  • Campus to Corporate (1)
  • Learning to Learn 101
  • Creating Engaging Presentations (Flipped)
  • Influence Without Authority (1) New
  • Creative Thinking and Problem Solving (1) New
  • Teamwork and Collaboration (1) New
  • Treating People of Determination with Sensitivity (1) New

MANAGEMENT SKILLS

  • Aspiring Manager Program (2)
  • New Manager’s Program (2)
  • Coaching Skills for Managers (1)
  • Project Management (2)
  • Performance Management & Appraisals (2)
  • Leading Remote Teams (1) New

HUMAN CAPITAL

  • Learning needs Analysis (1)
  • Train the Trainer (2)
  • Talent Acquisition & Succession Planning (2)
  • Balance Score Card (1)
  • HR Analytics (1) New

LEADERSHIP

  • Building & Leading High Performance Team (1)
  • Leading with Emotional Intelligence (2)
  • Intrapreneurship (1)
  • Design Thinking Essentials (1)
  • Leadership Fundamentals (1)
  • Leadership Communications (1)

MICRO LEARNING & E-LEARNING COURSES

  • Business etiquette.
  • Getting the most out of your 24 hours.
  • Managing stress at the workplace.
  • Managing multiple tasks, priorities & deadlines.
  • Coaching skills for managers.
  • Personal branding.
  • Work life balance.
  • Working from home tips & tricks.
  • Staying positive during disruptive times.
  • Overcoming procrastination.
  • English punctuation.
  • Creating goodwill with emails.
  • Introduction to mindfulness.
  • The happy life.
  • Productive presentations.

LEARNING BUNDLES

Personal Development & Leadership Skills Bundles

WELLBEING

  • Stress Management.
  • Work Life Balance.
  • Getting Most out of your 24 Hours.
  • Mindfulness.
  • Financial Wellbeing.

PERSONAL PRODUCTIVITY

  • Getting Most out of your 24 Hours.
  • Managing Multiple Tasks, Priorities & Deadlines.
  • Introduction to Neuro Linguistic Program.

WAYS OF THINKING

  • Design Thinking Essentials.
  • Creative Thinking and Problem Solving.
  • Entrepreneurship.

EFFECTIVE MANAGERS TOOL KIT

  • Personal Branding.
  • Coaching Skills for Managers.
  • Managing Multiple Tasks, Priorities & Deadlines.
  • Performance Management & Appraisals.
  • Budgeting and Cost Control.
  • Data Storytelling and Decision Making.

Management Skills

1. COACHING SKILLS FOR MANAGERS

  • Intermediate
  • 1 DAY
  • Manager, Team Leaders
  • Course type: Class/VILT

PURPOSE: Coaching and mentoring skills are essential in motivating staff, raising their engagement levels and eliminating the fear that prevents them from taking actions. This course will also assist the staff in improving their performance by taking more ownership, meeting their stated goals and developing personal development skills that will encourage them to take action beyond their comfort zone.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Coaching models.
  • Structure coaching sessions that flow.
  • Hold attention to what is most important to your client.
  • Listen for transformation, helping people break through old patterns and habits.
  • Support inspirational action plans and accountability structures.

2. ASPIRING MANAGER PROGRAM

  • Foundation
  • 2 DAY
  • For people who are likely to move to Manager roles
  • Course type: Class/VILT

PURPOSE: Coaching and mentoring skills are essential in motivating staff, raising their engagement levels and eliminating the fear that prevents them from taking actions. This course will also assist the staff in improving their performance by taking more ownership, meeting their stated goals and developing personal development skills that will encourage them to take action beyond their comfort zone.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Get the feel of managing teams.
  • Develop a grounding in basics of management.
  • Understand key skills required for a manager.
  • Transition to managing roles.

3. NEW MANAGER PROGRAM

  • Intermediate
  • 2 DAY
  • For First Time Managers
  • Course type: Class/VILT

PURPOSE: Not many people get the chance to manage teams. People who get the opportunity need to learn how to prepare themselves to be an effective manager. It needs many skills, changes in your thought process and styles to prepare yourself to be a successful manager.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • The career pathway: Member- Manager- Leader.
  • Common pitfalls of a first-time manager.
  • Facilitate meetings and discussions.
  • Communicate effectively to the team.
  • Effective delegation.
  • Motivate the team.
  • Appraising performance
  • Taking control as a manager.
  • Make an impact.

4. PROJECT MANAGEMENT

  • Intermediate
  • 2 DAY
  • Managers, Business Analysts, Project Teams
  • Course type: Class/VILT

PURPOSE: As the business world grows more competitive, organizations find it necessary to take on an increasing number of projects. Unfortunately, these same organizations often don’t have skilled project managers to handle the work. In this program, participants will learn and practice the critical tools and techniques that have been proven necessary for project management success.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Discussing key definitions, concepts, terminology, and roles.
  • Identifying the project work by creating the work breakdown structure (WBS).
  • Project work estimation – time and cost.
  • Work assignments and determining resources required for project completion.
  • Assigning ownership to tasks.
  • Budget creation.
  • PMI guidelines.

Human Capital

1. LEARNING NEEDS ANALYSIS

  • Intermediate
  • 1 DAY
  • HR and L&D professionals
  • Course Type: Class/VILT

PURPOSE: This program is for professionals who want to gain an understanding of conducting a needs assessment for training, organizational development, and other organizational projects involving people and processes.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Types of need analysis.
  • Assess knowledge, skills and competencies.
  • Plan, design LNA.
  • Learning need analysis process.
  • Understanding the cost benefit implications.

2. TALENT ACQUISITION & SUCCESSION PLANNING

  • Specialization
  • 1 DAY
  • HR Professionals in Recruitment, Talent management
  • Course Type: Class/VILT

PURPOSE: An organization’s success is driven by the quality of the talent working with it. It is very vital to acquire the right talent, retain them and plan for succession. This course is targeted at HR professionals working in areas like talent planning, recruitment etc.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Identify the importance of talent acquisition and linking it.
  • To Organizational objectives.
  • Develop a talent acquisition strategy.
  • Discuss the importance of strong brands in attracting talent.
  • Succession planning strategies.

3. TRAIN THE TRAINER

  • Specialization
  • 1 DAY
  • Everyone with a passion to teach
  • Course Type: Class/VILT

PURPOSE: The Train the Trainer program help to identify the characteristics and the roles of an effective trainer. The learners understand the needs of research analysis prior to the training, exploring the adult learning theory. There will be a focus on understanding the importance and types of learner engagement and focus on developing the skills of adult class management and handling challenging participants and environments. The programme will provide a depth of personal insight and will enhance your ability to confidently deliver a training course that fully involves and engages the learners.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • To design and deliver a training course targeted for adult learners.
  • To manage the learner and the classroom virtual / in person environment.
  • To introduce the theory of learning styles (for example, Kolb and 4MAT), while.
  • Preparing an effective and clear course structure.
  • To improve communication and presentation skills by applying the ADDIE methodology.
  • To learn the fundamentals of Learning Space Design.
  • To deliver the training by using training activities for different learning needs.
  • Engaging with different types of learners. To apply innovative methods in your training designs and facilitation to accelerate the learning process.
  • To address challenging participants, questions, and behavior receive and provide effective feedback.
  • To manage the dynamics taking place in the group and to learn ways to deal with a group in a facilitation environment.
  • To critique your own delivery and presentation skills using pointed group feedback.
  • To prepare personal action plan beyond the TTT programme.

4. BALANCE SCORE CARD

  • Specialization
  • 1 DAY
  • Everyone who have a KPI and want to set KPIs for staff from all functions
  • Staff handling of Performance Management Projects
  • Course Type: Class/VILT

PURPOSE: The Balanced Scorecard has emerged as a proven and effective tool for capturing, characterizing and translating organizations strategic goals into meaningful objectives at corporate, divisional, and individual employee levels, thereby allowing for the strategies to be successfully implemented.

When successfully developed and applied in an organisation, the Balanced Scorecard is best practice for modern management, it constructs performance management systems that work.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • To learn why, use a balanced scorecard.
  • To understand the cause and effect.
  • To analyze the four perspectives of a balanced scorecard.
  • To bring the Strategic themes developed by the organisation.
  • To learn how to translate strategy into operational objectives – Strategy Map.
  • To develop a systematic, nine-step methodology for building and implementing a BSC, based on performance management theory.
  • To understand the measurements, goals and aligning of the organisation to the strategy
  • To understand how we can develop business units, functional, support and personnel scorecards.

5. PERFORMANCE MANAGEMENT & APPRAISAL

  • Intermediate
  • 1 DAY
  • Everyone who have a KPI and want to set KPIs for staff from all functions
  • Staff handling of Performance Management Projects
  • Course Type: Class/VILT

PURPOSE: Performance Management is key in aligning organization goals with individuals’ objectives. This program will cover how to motivate staff through cost effective strategies and sharpen the skills of supervisors in assessing the performance to staff. This program could be highly effective for learners in a team management role.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Roles and responsibilities of individuals and managers in the performance management process.
  • Goal setting and taking ownership of performance overview.
  • Importance of ongoing feedback.
  • Reward performance appropriately.
  • Defining standards of performance and setting benchmarks.
  • Designing and installing an effective performance measurement system.
  • Conducting performance appraisal discussions.

Leadership

1. BUILDING & LEADING HIGH-PERFORMANCE TEAM

  • Intermediate
  • 1 DAY
  • Branch Managers, Operations managers, Department/Team Heads, Program Managers and anyone who is aspiring to move into a leadership or management role.
  • Course Type: Class/VILT

PURPOSE: An important leadership competency for any organization is the ability to build and lead high performing teams is especially in a high competitive space. This program will enable you to develop the skills and tools needed to maximize the potential of diverse teams in order to increase productivity, efficiency, and effectiveness.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Understand the “Team & Team Work”.
  • Characteristics of a highly effective team
    • Upward communication & downward communication
    • Clarify team roles and objectives
    • Conflict Management
    • Understand social styles
  • Creating the culture of trust and communication.
  • The role of an effective team leader.

2. LEADING WITH EMOTIONAL INTELLIGENCE

  • Intermediate
  • 1 DAY
  • Managers and people in team handling roles
  • Course Type: Class/VILT

PURPOSE: Emotional Intelligence is becoming an important field of research especially when it comes to managing emotions in the workplace. Analyzing your own emotional intelligence and understanding how to manage your own emotional reactions to achieve desired results is one of the main modules that will be covered in this program.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Understand emotional intelligence.
  • Develop self-awareness.
  • Awareness of others and empathy.
  • Develop self-regulation.
  • Build relationships.

3. INTRAPRENEURSHIP

  • Intermediate
  • 1 DAY
  • Middle and Senior Management
  • Course Type: Class/VILT

PURPOSE: The power of entrepreneurship has been the driving force of most successful economies. Developing the mindset of an entrepreneur involves skills around big picture thinking, ideation, handling risks, learning to manage failure etc. The organizations also benefit if their employees develop entrepreneurial thinking abilities.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • What is entrepreneurial thinking.
  • How entrepreneurs think.
  • Understand the entrepreneurial process and its management.
  • How to recognize opportunities to develop and grow businesses?
  • How to manage failures.

4. DESIGN THINKING ESSENTIALS

  • Intermediate
  • 1 DAY
  • Open to all based on Relevant
  • Course Type: Class/VILT

PURPOSE: Design thinking is the new buzzword in the field of innovation. It’s a structured method which will help the learners to think and come with solutions to the problems they face. The course will help to understand the process of design thinking and how it can be used to develop new solutions, which is key in the domain of fintech and innovation.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • What is design thinking.
  • Design thinking and role in innovation.
  • Process of design thinking.
  • Ways to synthesize ideas to cohesive, practical products and solutions.

5. LEADERSHIP FUNDAMENTALS

  • Intermediate
  • 1 DAY
  • New Managers and Individual Contributors (Fresh to Managerial Role)
  • Course Type: Class/VILT

PURPOSE: Introducing leadership guidelines to reflect your own leadership philosophy. Help you identify who you are as a leader and articulate your values and behaviors to generate a vision for your leadership and practice.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Understand and demonstrate broad leadership.
  • Differentiate leadership and management.
  • Identify effective leadership models and values.
  • Practice behaviors of effective leaders and reflect on and ineffective behaviors.
  • Know the key supervisory and management fundamentals.
  • Identify key planning strategies to lead others toward shared vision.
  • Understand insight into getting off to a successful start when placed in a new supervisory position.

6. LEADERSHIP COMMUNICATIONS

  • Intermediate
  • 1 DAY
  • New Managers and Individual Contributors (Fresh to Managerial Role)
  • Course Type: Class/VILT

PURPOSE

  • Introduce leadership at all levels through communication. Strengthen and improve the ability to communicate with subordinates more effectively.
  • Identify strategies for building cohesive, efficient and effective teams, understanding conflict situations and applying an appropriate conflict resolution model.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Connect leadership and communication for better team effectiveness.
  • Implement influence and persuasion strategies.
  • Choose effective leadership tools for connection through communication.
  • Implement communication strategies for effective teams.
  • Planning impactful stories and presentations for communication with the team for results.

Personal Development

1. STRESS MANAGEMENT

  • Foundation
  • 1 DAY
  • Open to all based on requirement
  • Course Type: Class/VILT

PURPOSE: Stress is a common sight in the modern-day workplace environment. This 1- day program helps the participants how to manage stress.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Understand stress and its impact.
  • Analyze factors causing stress.
  • Learn various techniques to manage stress.
  • Learn how to prioritize things and manage pressure.

2. GIVING EFFECTIVE FEEDBACK

  • Foundation
  • 1 DAY
  • Open to all based on requirement
  • Course Type: Class/VILT

PURPOSE: Giving effective feedback is extremely critical in professional and personal life. Effective feedback could help to motivate your team to achieve greater things and avoid pitfalls. The course aims at helping learners in this regard.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Value Feedback as a gift.
  • How to give constructive feedback.
  • Learn how to communicate constructive criticism.
  • Various models in giving feedback – DESC, STAR, GROW etc.

3. PERSONAL BRANDING

  • Foundation
  • 1 DAY
  • Middle and senior management officials
  • Course Type: Class/VILT

PURPOSE: In this current highly competitive world, its extremely important that you learn to differentiate yourself from the crowd. The course helps you with effective strategies to develop your personal brand.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • What is personal branding.
  • Building your brand – what sets you apart.
  • Identify ways to communicate your brand.
  • How to increase visibility of your brand?

4. MANAGING CHANGE & UNCERTAINTY

  • Foundation
  • 1 DAY
  • Open to all based on requirement
  • Course Type: Class/VILT

PURPOSE: The world is undergoing disruptions like never before, mainly driven by technological changes. It is critical for organizations and employees that they are well prepared on all fronts to manage these challenging times.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Importance of developing tolerance to change and uncertainty.
  • Understand the root causes of uncertainty.
  • Discuss various strategies to manage uncertainty.
  • How to help your employees manage uncertainty and change.

5. WORK LIFE BALANCE

  • Foundation
  • 1 DAY
  • Open to all based on requirement
  • Course Type: Class/VILT

PURPOSE: An employee can contribute best to his work and organization when he blends his professional and personal life well. The learners would explore various effective methods to have a perfect blend of their personal and professional lives.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Productivity and efficiency.
  • Balance through deliberate creation.
  • Create a personal development plan.
  • Set a clear line between personal and work time.
  • The use of mindfulness meditation.

6. DIVERSITY, EQUALITY & INCLUSION

  • Foundation
  • 1 DAY
  • Open to all based on requirement
  • Course Type: Class/VILT

PURPOSE: The nature of the workforce has changed significantly over the past many years, given the highly globalized market. In a country like UAE, where the workforce is highly diverse, its critical for everyone to understand and appreciate workforce diversity.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Diversity: Importance.
  • Forms of discrimination.
  • Learn to work together in a diverse work environment.
  • Developing a culture of inclusion and equality.
  • Managing a multi-generational workforce.

7. MANAGING MULTIPLE TASKS, PRIORITIES, DEADLINES

  • Foundation
  • 1 DAY
  • Managers and people in team handling roles
  • Course Type: Class/VILT

PURPOSE: It’s a common sight in the corporate world to find people having multiple tasks, priorities and deadlines. Often most of these are important and it’s very difficult to manage the same. The course aims at helping learners in this regard.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Evaluating and establishing priorities to meet deadlines.
  • Effective planning and management techniques.
  • How to effectively do multi tasks?
  • Use positive communication and influencing techniques to ensure work is completed on time.

8. GETTING MOST OUT OF YOUR 24 HOURS

  • Foundation
  • 1 DAY
  • Open to all based on requirement
  • Course Type: Class/VILT

PURPOSE: Everyone has the same 24 hours. But some are effective in achieving many things within that period. This course aims at sharing some methods and best practices to get the most out of your time.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Importance of time as a resource.
  • Time stealers.
  • Analyzing your use of time.
  • Time management techniques.

9. INTRODUCTION TO NEURO LINGUISTIC PROGRAMMING (NLP)

  • Foundation
  • 1 DAY
  • For HR Professionals, Participants in Leadership roles
  • Course Type: Class/VILT

PURPOSE: NLP is fast emerging as an influential area in the domain of personal development. NLP programs help participants to understand others better, improve their relationships and influence others. This is a course to this highly specialized area aimed at giving an overview about NLP.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Understand what is NLP.
  • Analyze how does NLP work and its applications.
  • Appreciate how can NLP help you?

10. BASIC ARABIC COMMUNICATION FOR NON-NATIVE SPEAKERS

  • Foundation
  • 1 DAY
  • Open to all based on requirement
  • Course Type: Class/VILT

PURPOSE: This course is meant for non-Arabic speakers who are keen on learning basic communication in Arabic. This will help them to improve their dealings with the customers and in their social life. This course covers only basic speaking skills and doesn’t cover writing skills.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Basic communication.
  • Everyday words and sentences.
  • Use basic Arabic at workplace and social engagements

11. MINDFULNESS 101

  • Foundation
  • 1 DAY
  • Open to all based on requirement
  • Course Type: Class/VILT

PURPOSE: Mindful living is emerging as a method which can help in stress reduction and create positive impact. The goal of mindfulness is to wake up to the inner workings of our mental, emotional, and physical processes.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Understand mindfulness.
  • Explore how mindfulness can help in stress reduction.
  • Bring focus and foster better relationships.
  • Learn and practice basic mindfulness techniques.

12. ART OF NETWORKING

  • Foundation
  • 1 DAY
  • Open to all based on requirement
  • Course Type: Class/VILT

      • PURPOSE: This course focuses on how to effectively network for success.

      LEARNING OBJECTIVES

      After the completion of this course, the learner should be able to understand:

      • Understand how to network to success.
      • How to create, maintain and develop professional networks.
      • How to project yourself and showcasing your value.
      • Do’s and Don’ts in professional networking.

13. CAMPUS TO CORPORATE

  • Foundation
  • 1 DAY
  • New joiners in Banks
  • Course Type: Class/VILT

PURPOSE: A new joiner in the corporate world must undergo a complete metamorphosis in their thoughts, behavior, and emotional aspects. They need to learn to work with diverse teams, senior managers and colleagues and follow the etiquette at the workplace.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Do’s and Don’ts.
  • Greetings, introductions.
  • Build relationships.
  • Telephone etiquette.
  • How to present yourself to people.
  • Developing your professional and personal image.
  • Workplace etiquette.
  • Email etiquette.

14. CREATING ENGAGING PRESENTATIONS

  • Foundation
  • 1 DAY
  • Open to all based on requirement
  • Course Type: Class/VILT

PURPOSE: To help the learner use Microsoft PowerPoint and get started with layout and design, visualization, graphs & charts, image manipulation, interactivity, templates & masters, multimedia, and animation.

Course Learning Outcomes

  • Explain the role of slides in a presentation.
  • Apply the principles of professional presentation design.
  • Construct and develop compelling visual slides for maximum audience engagement.

E-Learning Content

  • Introduction to the basic tools and elements.
  • Choose a design theme, add text and pictures to a slide.

Live Class Content

  • Formatting and organizing PowerPoint slides.
  • Working with graphics, tables and charts.
  • Adding multimedia, interactivity and animations.

15. LEARNING TO LEARN 101

  • Foundation
  • 1 DAY
  • Open to all based on requirement
  • Course Type: Class/VILT

PURPOSE: This course is about understanding how to learn more, more quickly, and more easily. It explores how one needs to learn continuously and for life.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • How to learn effectively.
  • Adult learning models.
  • Learning and brain science.
  • Forgetting curve and reducing forgetting.
  • Bite sized learning.
  • Technology driven learning: latest trends.

16. PROFESSIONAL EMAIL CORRESPONDENCE

  • Intermediate
  • 1 DAY
  • Open to all based on requirement
  • Course Type: Flipped

PURPOSE: Improve professional correspondence and business email etiquette through practice and proofreading.

COURSE LEARNING OUTCOMES

  • Distinguish between appropriate and inappropriate email etiquette.
  • Compose emails with formal words, verbs and phrases.
  • Compose positive and negative messages with appropriate technology.

E-LEARNING CONTENT

  • Introduction to formal words, verbs and phrases to use in emails.
  • Compose business email with formal language (revised during live session).

LIVE CLASS CONTENT

  • Peer edit and revise business emails.
  • Discuss email etiquette and appropriateness of technology when communicating.

17. TEAMWORK AND COLLABORATION

  • Intermediate
  • 1 DAY
  • Open to all based on relevance
  • Course Type: Flipped

PURPOSE: In today’s corporate world, teamwork and collaboration is essential for helping the organization achieve its objectives. Often multi-functional diverse teams including online and offsite teams are expected to collaborate to develop new products, services and improve the client experience.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Understand the complexities of working in teams.
  • Learn how to create an atmosphere of collaboration, trust, and shared vision.
  • Analyze how to focus on results and analyze performance.
  • Use collaborative tools for ideation, project management and data analysis.
  • Effectively handle intra group conflicts and solve problems.

18. TREATING PEOPLE OF DETERMINATION WITH SENSITIVITY

  • Intermediate
  • 1 DAY
  • Officials in consumer facing roles
  • Course Type: Class/VILT

PURPOSE: UAE Federal law confers some special rights on People of Determination to ensure that they are treated fairly and with dignity. People of determination have the right to be treated at equal terms with other consumers and disability cannot be a reason for any kind of discrimination or rejection of any service. This means that the financial institutions should treat them with utmost care and sensitivity.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Understand the rights of People of Determination and other vulnerable groups
  • Understand relevant provisions of the UAE Consumer protection standards and UAE Federal law.
  • Learn how to handle the people with special needs in customer facing roles.
  • Learn about the principles, etiquettes, and best practices to treat them fairly and with empathy.
  • Analyze the global best practices on treating such people with sensitivity.

19. CREATIVE THINKING AND PROBLEM SOLVING

  • Intermediate
  • 1 DAY
  • Open to all based on relevance
  • Course Type: Class/VILT

PURPOSE: Creative thinking and problem solving are key competencies for a modern banker in a highly disruptive banking era. There is always scope for innovation, process improvement and improving customer experience by applying creative thinking and problem-solving techniques.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Apply logical and creative thinking models to solving problems and making decisions
  • Employ creativity and lateral thinking as business tools
  • Analyze and solve actual problems facing them at work
  • Demonstrate human centricity in the problem-solving approach
  • Develop strategic approaches to problem solving and decision making

20. HR ANALYTICS

  • Analytics
  • 1 DAY
  • Analysts, Managers in departments like HR, learning and development, analytics and others based on relevance
  • Course Type: Class/VILT

PURPOSE: HR analytics is a data driven approach to people related decisions. It helps in leveraging data to make better decisions about hiring, managing, and developing the bankers in your institution. With insights gleaned from the data, you can learn how to give feedback, mentor rising leaders and identify the factors affecting high potential employees.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Statistical concepts to turn data into insights.
  • Understand companies’ use of new technologies.
  • Demonstrate the use of data driven decisions and different HR analytics competencies.
  • HR analytics as an evidence-based decision-making tools

21. INFLUENCE WITHOUT AUTHORITY

  • Intermediate
  • 1 DAY
  • Open to all based on relevance
  • Course Type: Class/VILT

PURPOSE: It is not necessary to have formal power and authority to influence others. Working effectively in a team implies influencing others through persuasive approaches, listening and effective communication. This course will enable the learners how to lead without a title.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • How to be positively persuasive so people will buy into your ideas.
  • Ways to set the stage so you gain respect and credibility.
  • Learn how to act calmly under pressure.
  • Guidelines when giving constructive criticism.
  • Best practices for writing persuasive emails.

22. LEADING REMOTE TEAMS

  • Specialization
  • 1 DAY
  • Managers
  • Course Type: Class/VILT

PURPOSE: With new work approaches like work from home, remote working etc becoming a norm, managers in the financial services industry must now lead their teams out of office and remote locations. Managing such diversity, monitoring performance, solving problems etc., are challenges of the modern day managers and team leads. This course aims to support them with the skills in this regard.

LEARNING OBJECTIVES

After the completion of this course, the learner should be able to understand:

  • Develop your virtual leadership presence
  • Plan and facilitate a successful virtual meeting.
  • Strengthen team networks for improved performance.
  • Create trust and engagement in a virtual environment.
  • Handling conflicts and employee morale.
  • Build a solid foundation to coach and provide feedback virtually.

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Sharjah, UAE
Dubai, UAE
Abu Dhabi, UAE

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